Import Operations Assistant Apprentice

  • Recruiter

  • Location

    Stockport, Manchester
  • Salary

    £5.55 Per hour
  • Posted

    05/08/19
  • Ref

    CS1702
  • Category

    Customer Service
  • Opportunity type

    Apprenticeships

Import Operations Assistant Apprentice

Opportunity description

Our purpose for Freedom Logistics is to provide importers and exporters with a reliable international freight management service that allows them the freedom to concentrate on their main business and not be distracted by freight and documentation issues. Our passion is to help and educate our clients with practical advice and support on all aspects of exporting and importing.Our guarantee. We make a simple promise to our customers; you will feel 100% satisfied with our service to you or your next equivalent shipment will be free of charge 

An independent British Freight Forwarder with offices and like minded pragmatic logistics partners around the world, including the Far East, Asia Pacific, the Middle East, the Americas and Europe. Our clients see us as a natural extension of their business. Our approach is to get deep inside our clients’ businesses and the industries they work in.

PURPOSE OF ROLE:

To learn the basics of Customer Service in a Freight Forwarding environment; while working as part of a team creating value for clients by excellence in delivery of the Company’s Freight Forwarding services, contributing to our objective of providing 100% satisfaction to build customer loyalty.

 

Participating & engaging in all training provided by the Company.

 

Gaining skills in customer service, communicating by email & telephone, office administration and international shipping & forwarding.

 

Ensure customer’s needs are the daily top priority, building customer confidence by meeting commitments and delivering the greatest value.

 

Develop an understanding of customer demands and expectations in line with the ethos of providing 100% customer satisfaction.

 

Completing Freight Forwarding operational processes for all imports and exports under supervision, ensuring that all shipments are dealt with in the most efficient and timely manner including updating both paper and electronic records.

 

Maintaining Customer Relationship Management system with up to-date records of activity

 

To provide an efficient and effective administrative support to the Freedom Logistics Operations team, including filing, replying to emails, printing and copying documents.

 

Taking and receiving telephone enquiries and providing excellent customer service skills.

 

Keeping customers, vendors and colleagues updated where necessary

 

Maintain an accurate paper and electronic filing system

 

Collect and distribute post

SKILLS

Organised, can work on own initiative, to deadlines and within a team

 

The ability to develop and maintain strong working relationships

 

Technically minded & computer literate;

 

Demonstrates an aptitude for attention to detail.

 

Ability to communicate effectively; able to clearly explain issues to colleagues & clients.

 

Demonstrates active listening skills empathy and a helpful and polite confident manner

 

  • Have GCSE at C or above in Math’s and English or equivalent

To apply all you need to do is click Find out more and make sure your CV is attached and you include a brief cover letter that explains why you’re interested in this role and why you make the best person for the job!

Please note that YMCA Training is acting as a recruitment partner in this process and you are not required to contact the business directly. If you have any questions or would like some information about this or any other apprenticeships, please email  apprenticeships@ymca.co.uk