Aftercare Assistant Apprentice - Catalyst Housing Ltd - Customer Service Level 3

  • Recruiter

  • Location

    Ealing, West London
  • Salary

    £250 per week
  • Posted

  • Ref

  • Category

    Customer Service
  • Opportunity type


Aftercare Assistant Apprentice - Catalyst Housing Ltd - Customer Service Level 3

Opportunity description

Catalyst Housing Ltd is one of the leading Housing Associations in London and the South East.  We provide more than 21,000 homes through a wide range of rental and homeownership opportunities and have over 40,000 customers.

The role is to provide  a s sistance to residents and to support the aftercare team with their tasks . You will be   providing the customer s with excellent  aftercare exper iences. You will work a 35 hour week, Monday to Friday 9-5. 

Key Duties:

  • Able to communicate effectively in writing and face to face to a wide range of customers 
  • Able to learn new systems to be able to understand & explain to others clearly & succinctly 
  • Excellent customer focus 
  • Punctual and well organised, able to meet deadlines 
  • Able to build positive relationships with customers, colleagues and suppliers, whether face to face, by telephone or via written communication 
  • Be a flexible and co-operative team player. Understands the impact of their work on other colleagues/departments .
  • Able to travel to & between various sites throughout the Catalyst area of operations 
  • Comply with the Health & Safety provisions set down by Catalyst. 

The successful candidate should:

  • Have the a bility to work unsupervised as well as in a team
  • Have experience with computer systems 
  • Have e xceptional attention to detail
  • Be friendly, proactive and committed to delivering quality customer service 
  • Have GCSE maths and English grades A – C or equivalent 

To apply all you need to do is click Find out more and make sure your CV is attached and you include a brief cover letter that explains why you’re interested in this role and why you make the best person for the job!

Please note that YMCA Training is acting as a recruitment partner in this process and you are not required to contact the business directly. If you have any questions or would like some information about this or any other apprenticeships advertised here please get in touch with    David Miller on 0207 343 1755